All products listed in our online shop are manufactured to order from UK sourced raw materials.
Our economy service for all small orders is via Royal Mail Second Class Signed For. This is to UK postcodes including all Northern Ireland, Scottish Highlands and Islands, Scilly Isles and the Isle of Man. The Channel Islands are treated as overseas by the Royal Mail and delivery to any addresses here attract higher charges.
Our 48hr courier delivery is via UK Mail and is used for all consignments larger than Royal Mail Second Class Signed For service.
If your delivery location is in the Scottish Highlands and Islands, Isle of Man, Northern Ireland, the Channel Islands and all locations covered by the following postcode areas: AB13-14, AB21-56, FK19-21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-78, PH2, PH9, PH15-50, PO30-41, TR21-25, ZE, our online shop delivery software will automatically calculate and apply the appropriate surcharge. We regret due to higher delivery charges we cannot offer inclusive delivery to these postcodes. All charges are based on the shipping package size and weight and value of shopping cart.
VAT will automatically be deducted at checkout if your delivery address is in the Channel Islands.
If your delivery address is in Europe or the rest of the world our delivery software will automatically apply the correct delivery charge and exclude Value Added Tax at checkout.
Orders received by 1300 will be processed the same working day and collected from our premises the following day for overnight delivery. Orders received after 1300 on a Friday will be dispatched on Monday, or Tuesday following a bank holiday weekend.
Our couriers do not deliver on weekends or bank holidays, unless by prior agreement and the payment of the appropriate fee.
We will use only recorded delivery services for your assurance and our security of supply.
Both Royal Mail and UK Mail will attempt to deliver once. If there is no one available to receive the parcel, a card will be left and the consignment will be returned to UK Mail’s local hub or your local Royal Mail centre where it will be held for you to arrange a new delivery date.
Once your consignment has left our premises, it is not possible to change the delivery address. We will ship only to the registered address downloaded from your PayPal account information. Please ensure this is correct as we cannot override this.
For next day pallet deliveries, our order software will apply this delivery method where the weight and/or volume is too large to send via UK Mail. We use Palletways for next day delivery and there is no additional charge to the postcodes specified above for UK Mail.
If your postcode is in these areas, our order software will apply the appropriate surcharge.
Palletways' driver will unload via a tail-lift, to kerbside only. No further assistance will be provided such unpacking boxes from the pallet, and the driver will not wait to take the pallet away.
This method is not suitable for flats, apartments or locations where a standard 7.5t truck can't gain direct access, or across rough terrain including gravel driveways or unmade roads. Please contact us prior to ordering if there are any access restrictions.